Final week, Microsoft started signaling that it was going to drop the UserVoice platform for responding to customer feedback. Quite a lot of Workplace 365-related UserVoice boards had been closed with no superior discover, as famous by Tony Redmond, Workplace 365 skilled and proprietor and principal of Redmond & Associates Consulting.
After receiving questions, the corporate is now relaying its plans by way of a press release from an organization spokesperson, acknowledging that Microsoft shall be dropping the UserVoice suggestions websites on a product-by-product foundation all through the 2021 calendar yr.
“We’re at all times striving to higher serve our prospects, together with how we are able to enhance the instruments and processes for accumulating suggestions. We’re leveraging 1st get together options and are evaluating enhancements and standardizations to enhance and streamline how we talk with prospects and accumulate their suggestions,” stated the spokesperson.
The spokesperson famous that Microsoft already has moved away from the O365 UserVoice website, however famous that the corporate has “quite a lot of channels that enable prospects to speak with us.” Amongst these channels are Home windows Suggestions Hub, Microsoft Neighborhood, Microsoft Tech Neighborhood, Microsoft Retailer and Microsoft Q&A, as famous on a Microsoft support page. (Microsoft dropped UserVoice in favor of different channels for Home windows customers in 2015 or so.)
In September 2020, Microsoft officers advised IT admins that they’d be changing the user feedback controls for Microsoft 365 Business subscriptions. IT execs got the chance to affix a preview program underneath the Workplace Insider program to check these administration controls for Workplace apps. Officers stated their objective was “to centralize all Microsoft 365 underneath one set of (suggestions) controls.”
In accordance with the Microsoft 365 Roadmap, “Feedback from your organization coming to the admin center” is listed as a March 2021 deliverable with restricted worldwide availability. This characteristic, the roadmap says, “allows admins to view suggestions submitted to Microsoft by organizational customers about their experiences with Microsoft 365 functions. The brand new suggestions view shall be underneath the Well being node within the Microsoft 365 admin heart.”
I am unsure how lengthy Microsoft has used the UserVoice platform as a approach for customers to ship concepts and strategies to the engineering groups, however Microsoft is cited as a customer case study on the UserVoice site.
I’ve requested Microsoft if (and the way) the corporate plans emigrate current UserVoice requests and suggestions to its varied new channels. No phrase again thus far. Replace: The corporate has nothing additional to share, in response to a spokesperson.