Is Gearbest actually a fraud? Are they closing down their enterprise?

Gearbest is a giant Chinese language e-commerce retailer that sells a plethora of merchandise. It ships globally and this permits customers to purchase some Chinese language merchandise which in any other case is probably not out there exterior China. Its delivery/promoting course of was thought of as fairly sufficient the previous couple of years, and a few of its costs in smartphones, devices, e-scooters and tablets have been actually low in comparison with the competitors. Nevertheless, because the starting of final 12 months, it seems that there have been some points with Gearbest’s operation each when it comes to buyer assist, refund process and different monetary points with their marketeers. Nonetheless, the issues look like getting worse as we maintain receiving complaints and inquiries these previous few months in our Contact Us part.

Whereas we’ve got obtained a number of emails with respect to delivery and product refund complaints, the associates program and folk on contract are additionally having a more durable time. A majority of the emails we obtained declare that Gearbest both fails to refund most of its prospects, brings up big delays and even worse, fails to pay its affiliate entrepreneurs. Others say that it pays however after many months. Some say that the corporate doesn’t even reply to emails with respect to paying its refunds to prospects, and even worse, fully disregard any messages from them.

We all know that almost all Chinese language shops have cooperations (contracts) with blogs to get extra gross sales. This isn’t an issue, all people does it, and that is what pays a number of the payments for many blogs on the market. What’s necessary is that everyone stays on an expert stage and delivers on the agreed phrases and circumstances.  Nevertheless, this has not been the case with Gearbest because it appears.  Let’s check out a number of the complaints that we obtained in our inbox throughout the previous 2 months – one thing that actually first made us thought of writing this text.

Just a few complaints on Gearbest

“Horrible assist, horrible working workers and most of all – no method to talk with them. Their e-mail usually are not receiving extra messages, both this or they simply fail to reply. I escalated to PayPal two of my failed orders, as a result of they by no means bothered to take care of them. They mentioned it was as a result of Chinese language New 12 months, nevertheless it’s been all this time now, and nonetheless no extra reply from them”. 

Or,

“I’m so uninterested in Gearbest’s “in inventory FAKE” approach! They lure the patrons to purchase stuff that “look like in inventory” however then you definitely stay ready for them for OVER 1 or 2 months! And whenever you attempt to ask to your a refund, they suggest their foolish Gearbest factors as a method to refund you!”.

And one other,

“Gearbest just isn’t fully a rip-off however I can’t marketplace for them anymore. After requesting my affiliate earnings, they didn’t reply to emails. I needed to resort to their dwell chats and after a month of rigorous follow-up, they ultimately paid. I can’t take the danger of promoting for them anymore”.

One other wrote

“I’ve purchased a cellphone (xiaomi poco m3 128bg) at 4th january 2021 and I nonetheless haven’t obtained it. On a regular basis week (generally, a number of days every week) I open a ticket to ask for a refund and Gearbest retains asking mt to attend. They maintain telling me excuses. I want a telephone to work. If this case just isn’t solved quickly I’ll contact the authorities and talk a theft.”

One wrote:

“Horrible Refund Coverage: I bought a laser engraver off their app. It mentioned 3 to eight days delivery. So I waited for the 8 days to be over and contacted them. Apparently they don’t have the merchandise in inventory for an additional month but after which it’ll take 3 to eight days to ship. So I cancelled my order they usually instructed me it might take as much as 30 days to get a refund. So I’m damned if I do damned if I don’t. Both method I’m not shopping for from them once more except I’ve completely no expectations of when my buy will arrive.”

Right here is one other:

“I utilized for a refund of a by no means delivered order in November 2020 they usually instructed me they may pay earlier than December thirty first, 2020. Properly, that is March 2021 and I’m but to obtain my fund. They DON’T RESPOND TO EMAILS. Refund quantity just isn’t huge so I’m not fearful however significantly guys, I feel Gearbest is shutting down.”

And another:

Thieving scum website. I ordered an merchandise final 12 months, waited months for it to despatch. Contacted them many occasions, and simply bought instructed to attend. Finally mentioned the merchandise doesn’t exist and I had to decide on one other. I selected one. They nonetheless wouldn’t ship it. They refuse refunds and might’t provide any items. And lie repeatedly. DO NOT USE GEARBEST, THEY ARE THIEVES.

All the above appear to be projected on the corporate’s Trustpilot rating, which isn’t that top, however nonetheless it reveals that there’s one thing incorrect occurring with them the previous 12 months or so.

Observe that we’ve got tried a number of occasions to get in contact with Gearbest officers with a view to touch upon these stories, however true to the complaints, there is no such thing as a response. It appears as if the corporate officers have disappeared – nowhere to be discovered. Why is that this? Have they got one thing to cover? Are they taking place as some individuals imagine?

Is that this a suitable method of communication from a retailer that wishes us to purchase stuff from them? Or cooperate with them? Certainly not…